ADA and Title VI Complaint Procedure

The Ephrata Community Ambulance Association (ECAA) investigates complaints received no more than180 days after the alleged incident.  The ECAA will only process complaints that are complete.

Click here to access an ADA and Title VI Complaint Form.

Once the complaint is received, the ECAA will review it to determine if our office has jurisdiction.  The complainant will receive an acknowledgment letter informing her/him whether the complaint will be investigated by our office.

The ECAA has 45 days to investigate the complaint.  If more information is needed to resolve the case, the ECAA may contact the complainant.

The complainant has 20 business days from the date of the letter to send the requested information to the investigator assigned to the case.

If the investigator is not contacted by the complainant or does not receive the additional information within 15 business days, the ECAA can administratively close the case.  A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).

  • A closure letter summarizes the allegations and states that there was not an ADA or Title VI violation and that the case will be closed.
  • A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

If the complainant wishes to appeal the decision, she/he has 15 days after the date of the letter or the LOF to do so.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, then contact 717-733-2821.